24/7 IT Support
# service overview
24/7 IT Support

Remote, on-site and managed helpdesk with guaranteed SLAs.

Proactive monitoring and alerting

Managed patching and updates

Remote & on-site support options

SLA-based response & resolution

Talk to an expert
# what we do
How We Deliver 24/7 IT Support

We deliver always-on support that scales with your team. From first-line helpdesk to escalations and on-site dispatch, our engineers keep your workforce productive and secure.

Our operations center monitors endpoints, servers, and cloud services 24/7 to prevent issues before they disrupt your business.

Core workstreams
  • Service desk (L1–L3) and on‑site dispatch
  • Endpoint management (Windows/macOS) with Intune
  • Identity & access (Entra ID) and MFA policies
  • Patch management and automated software deployment
  • Backup verification and restore spot‑checks
  • Vendor and warranty coordination
Typical use cases
  • New office or site onboarding
  • Laptops refresh and Autopilot rollout
  • Incident surge coverage and seasonal peaks
  • M&A user and device integration
We do
  • Monitor, triage and resolve 24/7
  • Maintain asset inventory and CMDB
  • Apply security baselines and patches
  • Proactively communicate incidents and changes
You get
  • Predictable SLAs and predictable costs
  • Single pane of reporting and dashboards
  • Documented SOPs and runbooks
  • Quarterly roadmap and improvement plan
# business outcomes
What This Service Delivers
  • Reduced mean time to resolution (MTTR)
  • Higher employee satisfaction and productivity
  • Fewer incidents through proactive maintenance
# our process
Engagement Steps
01
Intake & Onboarding

Discovery, access setup, playbooks, and user comms.

02
Operate & Improve

24/7 ticketing, patching, auto-remediation, weekly reviews.

03
Report & Optimize

Monthly SLA and trend reports with improvement actions.

04
Scale

Adjust capacity, coverage and scope as your business grows.

# tooling & platforms
Ecosystem We Support
Microsoft Intune
Defender
Entra ID
Automations
Remote Assist
98%

SLA Met

4.8/5

CSAT

70%

First Contact Res.

# key capabilities
What’s Included

Multi-channel support (portal, chat, phone, email)

Asset & configuration management

Automated patching and software distribution

Endpoint security monitoring and response

User onboarding & offboarding workflows

# deliverables
What You Get

Documented SLAs & operating procedures

Monthly reports (tickets, SLAs, trends)

Knowledge base & user guides

Runbooks for recurring incidents

# faq
24/7 IT Support — FAQs

We operate 24/7 with regional handoffs to ensure continuous coverage.

Yes. We support Windows, macOS, and common Linux desktop distributions.